Smart Conversations Suite

Smart Conversations is not simply a way to stay current and leverage on the latest technology, but it’s an essential tool that can contribute to an organization’s competitiveness, especially in this fast-paced and dynamic financial services industry.

Our SocialBot is developed to bring convenient banking via:

• Whatsapp
• Facebook
• SMS Banking

Our SocialBot Functions include

• Bank Product Listing
• Balance Enquiry
• Account Statements
• Mobile Wallet Registration
• Internal Transfer
• Bill Payments
• Airtime Purchase
• Standing Order Setup
• Card Registration
• Card Blocking
• Customer Services (including FAQ)
• Helpdesk FAQ
• Marketing Promotions
• Loan Applications and Statements
• Loan Schedules

Social Media Analytics

Our Smart Conversations Suite also provides a solution that presents analytic data based on conversations that have been recorded via the SocialBot application. This solution comes attached to the SocialBot application.

You can receive analytic data on the following:

• Conversations per time period
• Top conversations / topics
• Targeted conversation analytics
• Transactions moved per time period

Any organization in any industry can make use of our Smart Conversation Suite. The solutions on offer can be customized to integrate with any system via APIs and can be adapted to suite your specific needs.